How will our relationship work?
We know we must earn your trust and approval each time we visit your home. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.

What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.

What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, we will make every effort to repair or if necessary, replace the item.

Do I need to provide cleaning supplies or equipment?
We bring all the normal cleaning supplies. If you prefer specific products it is best you have them available. To prevent cross contamination of dust and allergen material we recommend using each homeowners vacuum.

Do I need to be home?
Most of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home.

What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

How do I pay for the service?
Most customers find it convenient to simply leave a check in the home, made payable to Home Clean Home Cleaning Services. Payment is made on the day of each cleaning visit.

Don't see your question?
Please contact us for more advice or information on our services.