Ecoclean Home Services operates an online platform at www.ecocleanhomeservices.com (the “Website”) through which customers (“Users”) can book a Business for the provision of domestic services (“Domestic services”), by submitting a Booking Request. The customer then matches the most suitable cleaner to the Booking Request.
The Business is in the business of providing Domestic services.
Ecoclean Home Services does not offer the Domestic services through a third party nor hire contractors to facilitate the cleaning. The User enters into a contractual relationship with Lazy Susans for the Business for the provision of the Domestic services (“Cleaning Agreement”).
AND THE PARTIES HEREBY AGREE:
Access to and use of the Website is subject to the terms and conditions outlined in this agreement (the “Terms”).
Definitions and Interpretation
In these Terms (including the recitals), unless the context otherwise requires:“Booking” means the booking made by you on the Website for the provision of Domestic services;
“Booking System” means the online system which enables you to make a Booking;
“Cleaning Fee” means the fee (inclusive of goods and service tax, if applicable) for the Domestic services charged on an hourly basis, as advised by Lazy Susans from time to time;“Intellectual Property Rights” means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the Website;“Payment Amount” means the amount that you are required to pay for the Domestic services under your Booking;
“Site Content” means all material, content and information made available on the Website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
“you”, “your” means you as the user of the Website.
In these Terms, unless the context otherwise requires:(a) Headings are for convenience only and do not affect its interpretation or construction;(b) The singular includes the plural and vice versa;(c) references to recitals, clauses, sub-clauses, paragraphs, annexures or schedules are references to recitals, clauses, sub-clauses, paragraphs, annexures and schedules of or to these Terms;
(d) Words importing a gender include other genders;
(e) The word “person” means a natural person and any association, body or entity whether incorporated or not;
(f) Where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
(g) a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
(h) All monetary amounts are in US currency;
(i) A reference to time refers to Eastern Standard Time;
(j) “Includes” is not a word of limitation;
(k) No rule of construction applies to the disadvantage of a party because these Terms are prepared by (or on behalf of) that party;
(l) A reference to any thing is a reference to the whole and each part of it;
(m) a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
(n) A reference to a document includes all amendments or supplements to, or replacements or novations of, that document.
Terms and Conditions
Access to and use of this Website is governed by these Terms.
Ecoclean Home Services periodically review the Terms and reserve the right to change the Terms, without any notice to you, by updating this document. You should review this document, as available on the Website, regularly as any changes to the Terms take immediate effect from the date of the publication on this document. Your continued use of the Website after any such changes are made will be deemed to constitute your acceptance of those changes.
You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Lazy Susans and do not form part of the Website. You agree that you will not hold Lazy Susans liable or in any way accountable for anything that occurs on any Third Party Site.
In order to use this Website and make a Booking, you must first agree to the Terms.
You accept the Terms by:(a) Creating a User Profile; and(b) Clicking to accept/agree to the Terms.
Notwithstanding clause 3.2, you may not accept the Terms or access the Website if:(a) You are not of legal age to form a binding contract with Lazy Susans; or(b) You are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Website.
By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.
If you do not understand any part of the Terms you should seek independent legal advice.
You will be required to register your personal information, including your name, address, phone number and payment details on the Website in order to make a Booking (“User Profile”).
You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Booking System by anyone using your username and password and any payments due for the Domestic services acquired through the Booking System by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.
To make a Booking you must login to your User Profile and use the Booking System to request a Booking. There is a minimum two (2) hour duration for a Booking. You will receive a Booking request confirmation receipt from Lazy Susans after submitting your Booking request.
Ecoclean home services will then make your contact details, location, requested time and the scope of the Domestic Service available to their Business network. An available Business will then confirm their acceptance of the Booking.
You are able to select a preferred Business. Lazy Susans will take your preference into account when facilitating the Domestic Service, however a specific Business cannot be guaranteed and will depend on the Business’s availability.
When a Booking is confirmed by a Business, Lazy Susans will issue you with an acceptance email and attach the Cleaning Agreement that constitutes the relationship between you for the provision of the Domestic services.
If the requested Booking cannot be facilitated, Lazy Susans will arrange an alternative time for the Domestic Service with you and a Business.
You are not permitted to engage the Domestic services of a Business other than through the Booking System on the Website.
The Booking System is provided on the Website to enable you to make legitimate Bookings and to make payments for those Bookings, and for no other purposes.
You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the Website and the Booking System will be true and accurate at all times.
Any speculative, false or fraudulent Booking is prohibited. You agree that the Booking System will only be used to make legitimate Bookings for you or another person for whom you are legally authorized to act. You acknowledge that abuse of the Booking System may result in you being denied access to the Booking System.
Lazy Susans has the right at any time to add, change or withdraw functions available on the Website at its own discretion.
You agree that at the time of Booking, your payment details will be transferred to Lazy Susans’s secure payment gateway. Lazy Susans may check the availability of funds on your nominated payment method to ensure sufficient funds are available.
Upon the successful completion of your Domestic Service, you agree to the automatic debit of the Payment Amount to your nominated payment method. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.
A Booking will be considered complete at 5pm the day after the Booking commenced. This window of time is provided to allow the customer to raise any issues or complaints with the service. Should Lazy Susans not be notified of any issues it would charge the customer the full amoun. Any complaints raised outside of this window will be handled at the discretion of Ecoclean Home Services.
On receipt of the Payment Amount, Lazy Susans will hold the Payment until such time as they are remitted, refunded to you (if you are entitled to a refund) or transferred to Lazy Susans in payment of our fees and charges. No interest will be payable by Lazy Susans to you or the Business on amounts held by Lazy Susans.
Ecoclean Home Services, on behalf and in the name of the Business, will issue you with an invoice.
Changes and Cancellations
You can cancel or amend a Booking on the Website, free of charge, up to 48 hours before the Domestic Service is scheduled to begin.
If you cancel or amend a Booking within 48 hours before the Domestic Service is scheduled to begin, you may be subject to cancellation fees.
You cannot amend, extend or cancel a Booking during the performance of the Services.
The Cleaning Agreement shall expire once the Domestic services under the Booking have been performed.
If the Business is unable to fulfil a confirmed Booking (in full or part), we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.